Team Lead, Open Order Management in Thornhill, Ontario Edmonton, AB at Grainger Canada

Date Posted: 3/6/2023

Job Snapshot

Job Description

Primary Function:

This role is part of a team that is responsible for managing rejected orders and open orders. The team lead is responsible to manage day to day escalations, be an informal leader, provide the tools, data and analytics, take initiative and lead process improvement projects with CI mindset to reduce rejection and fulfill/close open customer sales orders/back orders.

Principal Duties & Responsibilities:

  • Develop baselines for metrics and assist teams in identifying goals and action plans to improve metrics 
  • Create accurate tools, metrics, and dashboards in a cost-efficient manner and assist our partners in making informed decisions to manage performance. 
  • Identify solutions through investigations, creating and analyzing large datasets to determine cause of targeted failures 
  • Generate ideas to help drive improvement on products, services or process over time.
  • Lead and participate in cross-functional projects
  • Provide orientation and training of new employees
  • Coordinate and delegate responsibility in case of absences / call outs of employees
  • Perform other duties as assigned

Job Requirements

Required Education & Experience: 

  • Bachelors degree or equivalent
  • 3+ years related experience
  • Advanced proficiency SQL and Excel (including Macros and VBA)
  • Experience using Teradata, Snowflake, SQL Server, or Power BI
  • Strong documentation skills
  • Demonstrated problem solving capabilities and intellectual curiosity
  • Ability to balance and prioritize work on multiple projects
  • Ability to operate in a complex, rapidly changing environment

Preferred Experience: 

  • Leadership Experience

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every  skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.


  1. Office Manager Jobs
  2. Sales Associate Jobs