Supervisor, Sales & Service Representative in Fort McMurray at Grainger Canada

Date Posted: 3/9/2023

Job Snapshot

Job Description

POSITION OBJECTIVE:

 Supervise the day-to-day operations of the Branch, including but not limited to driving profitable sales growth, customer service, reporting, inventory control and performance management.

KEY DUTIES AND RESPONSIBILITIES:

 People Leadership – Owns their Talent:

  • Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
  • Work with the ISSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
  • Monitor team member productivity and motivate team to reach company goals and objectives

 Market/Business Leadership:

  • Understand/know the market and customer opportunities and competition
  • Contribute to and build strong community relationships

 Sales and Service Leadership:

  • Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible
  • Maintain a well-rounded knowledge of products sold
  • Support the sales team through up selling, service, pricing, delivery and inventory inquiries
  • Promote Company products and services to customers and provide substitutions where required

 Operations Leadership:

  • Contribute to the preparation/execution of annual operating plan including profitable sales, gross margins, expenses and earnings
  • Support Branch manager in leading the 5S process to clean and optimize the branch. Utilize company best practices
  • Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings
  • Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation
  • Ensure compliance of workforce with provincial regulations, codes and approved Grainger operating practices

Job Requirements

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • Knowledge of industrial and/or safety products is preferred
  • Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands on management approach
  • Strong leadership qualities with good communication, customer service, and interpersonal skills
  • Proven skills in time management and ability to prioritize tasks within a fast-paced environment
  • Proficient computer skills and aptitude
  • Understanding of local customer and market dynamics and requirements would be an asset
  • Completion of post secondary education, preferably in Business or equivalent work experience

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION:

  • Actively in this role for 1 to 2 years with consistent performance that meets or exceeds expectations
  • Demonstrates and excels in all AGI Performance Drivers (Wow The Customer, Have A Winning Attitude, Drive For The Best Results, Make The Team Better, Lead The Way)
  • Consistent favorable engagement scores of >75% or more.
  • Working knowledge of Branch P&L, inventory management and leadership is ideal if role progression is Branch leadership
  • Strong leadership and coaching skills; derived from coaching  and leading team members
  • Strong and demonstrated communication skills; effectively expressing ideas, both verbally and written

The position may require you to attend at our customers’ sites.  Some customers may have alcohol and drug screening policies for on-site contractors and vendors.  You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every  skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.

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