Senior Operations Manager (Site Leader) in Caledon, Ontario, CA at Grainger Canada

Job Description

Primary Function:

Reporting to the Sr. Director, Regional Distribution, this position is responsible for leadership of a supervisory team, customer experience, process development and standardization, and the financial metrics supporting DC budgets against plan/forecast. The objective of this position is to drive team member engagement and development, create and maintain a safety culture, becoming indispensable to our customers by offering exceptional customer service, being cost effective and achieving LPH and cost per line goals, and driving continuous improvement initiatives to obtain DC OPEX and team member safety and engagement. 

Principal Duties & Responsibilities: 

Business Leadership

• Demonstrates, excels and leads leaders and team members in their understanding and commitment to the Grainger Principles.

• Collaborate with cross functional management teams both internal and external to the DC. 

• Lead DC front line leaders in their understanding, implementation, and execution of performance and operational excellence
• Provide leadership to a team of supervisors in maximizing and optimizing resources that are flexible and responsive to the variations in all Grainger’s customer demands. 

Operational Excellence

• Responsible for the Inbound, Outbound and/or Inventory Control & Logistics of a high volume, order fulfilment, multi-shift Distribution Centre. 
• Address customer requirements with cost effective solutions. Proactively deal with customer issues and complaints in a timely manner that drives best practices. 

• Manage inventory accuracy by measuring cycle count stock adjustments (TR adjustments) and developing root cause analysis and counter measures to improve accuracy. 
• Plan and control change through process standardization, including Standard Work Audit performance. 
• To drive customer metrics goals set by the DC network: % non-conformance, % no finds, End of line audit accuracy, standard work audits, cycle count adjustments measuring inventory management performance. 
• Participate in the development and updating of standard work procedures for all business operational activities. 
• Lead and encourage a continuous improvement methodology in both DC leaders and the team member base to achieve high customer service, dashboard leadership and business financial goals. 
• Manage DC space utilization, and optimize outbound customer pick process. 
• Drive budget management through productivity goals, process improvements, and metrics against plan/forecast. Setting and reviewing budgets and managing costs. Assist in developing operation and capital budgets. Monitor and control expense according to plan/forecast. 
• Safety focus at all levels and standardization of safety practices. 

• Responsible for coordination of building maintenance and upkeep, ensuring MHE and PIE preventative maintenance & repairs are completed on time and within budget (as applicable in a DC without dedicated maintenance team). 

Talent Management

• Responsible for recruitment, development, mentorship, coaching, and retaining a diverse leadership team
• Works with Human Resources and senior leaders to identify annual performance goals and objectives
• Creates an environment where Leaders are engaged, empowered, enthusiastic, and committed to the success of the company.

• Creates a team environment fostering of diverse viewpoints, continuous improvement, performance excellence and a passion for customer service, and lead by example. 
• Build an inclusive environment and help develop future leaders within GCAN through performance excellence and succession planning