Senior Operations Manager (Site Leader) in Caledon, Ontario, CA at Grainger Canada

Date Posted: 3/10/2023

Job Snapshot

Job Description

Primary Function:

Reporting to the Sr. Director, Regional Distribution, this position is responsible for leadership of a supervisory team, customer experience, process development and standardization, and the financial metrics supporting DC budgets against plan/forecast. The objective of this position is to drive team member engagement and development, create and maintain a safety culture, becoming indispensable to our customers by offering exceptional customer service, being cost effective and achieving LPH and cost per line goals, and driving continuous improvement initiatives to obtain DC OPEX and team member safety and engagement. 

Principal Duties & Responsibilities: 

Business Leadership

  • Demonstrates, excels and leads leaders and team members in their understanding and commitment to the Grainger Principles.
  • Collaborate with cross functional management teams both internal and external to the DC. 
  • Lead DC front line leaders in their understanding, implementation, and execution of performance and operational excellence
  • Provide leadership to a team of supervisors in maximizing and optimizing resources that are flexible and responsive to the variations in all Grainger’s customer demands. 

Operational Excellence

  • Responsible for the Inbound, Outbound and/or Inventory Control & Logistics of a high volume, order fulfilment, multi-shift Distribution Centre. 
  • Address customer requirements with cost effective solutions. Proactively deal with customer issues and complaints in a timely manner that drives best practices. 
  • Manage inventory accuracy by measuring cycle count stock adjustments (TR adjustments) and developing root cause analysis and counter measures to improve accuracy. 
  • Plan and control change through process standardization, including Standard Work Audit performance. 
  • To drive customer metrics goals set by the DC network: % non-conformance, % no finds, End of line audit accuracy, standard work audits, cycle count adjustments measuring inventory management performance. 
  • Participate in the development and updating of standard work procedures for all business operational activities. 
  • Lead and encourage a continuous improvement methodology in both DC leaders and the team member base to achieve high customer service, dashboard leadership and business financial goals. 
  • Manage DC space utilization, and optimize outbound customer pick process. 
  • Drive budget management through productivity goals, process improvements, and metrics against plan/forecast. Setting and reviewing budgets and managing costs. Assist in developing operation and capital budgets. Monitor and control expense according to plan/forecast. 
  • Safety focus at all levels and standardization of safety practices. 
  • Responsible for coordination of building maintenance and upkeep, ensuring MHE and PIE preventative maintenance & repairs are completed on time and within budget (as applicable in a DC without dedicated maintenance team). 

Talent Management

  • Responsible for recruitment, development, mentorship, coaching, and retaining a diverse leadership team
  • Works with Human Resources and senior leaders to identify annual performance goals and objectives
  • Creates an environment where Leaders are engaged, empowered, enthusiastic, and committed to the success of the company.
  • Creates a team environment fostering of diverse viewpoints, continuous improvement, performance excellence and a passion for customer service, and lead by example. 
  • Build an inclusive environment and help develop future leaders within GCAN through performance excellence and succession planning

Job Requirements

Preferred Education & Experience: 

  • Preferred College and/or University in Business, Quality, Logistics, Material Management, Integrated Supply; or High School with 5 years progressively responsible management experience in a high volume, multi-shift operations dealing with large employee populations. 
  • 5 years progressive distribution experience, including a minimum of 3 years’ experience in a leadership role. 
  • Experience in a high volume, multi shift, and fast paced order fulfilment distribution centre. 
  • Proven people leadership, teambuilding and coaching skills to support growth and development. 
  • Comprehensive knowledge of Distribution Centre inbound, outbound, inventory management and storage processes, methods and principles. 
  • Demonstrated analytical, innovative, problem-solving, and decision-making skills with the ability to drive results and success in implementing change. Proven ability to lead change while maintaining a highly motivated team. 
  • Capable of performing analysis, making recommendations for improvements, and implement change. Pertinent project management skills and experience. Must have the ability to perform creative problem solving exercises, root cause analysis and procedure development. Experience managing large & small projects. 
  • Strong organizational and time management skills with the ability to multi task. 
  • Demonstrate strong communication both written and verbal, including demonstrated computer skills, including Excel and Office Suites. 

Work Environment:  

  • Office job, requires the ability to lift < 25 lbs. and/or rarely work in difficult positions.

Working Relationships:

  • Must be able to professionally interact and create effective internal/external relationships
  • Must be able to develop and maintain key relationships with Suppliers, Marketing, National Accounts, Branch leaders, Product Management, Human Resources, and other support departments within Grainger.

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every  skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.


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