Product Information Analyst in Thornhill, Ontario, CA at Grainger Canada

Date Posted: 3/17/2023

Job Snapshot

Job Description

Responsible for maintenance and quality of existing product information to ensure complete and accurate information in the Product Information Management (PIM) System. To support business initiative related to changing product information while maintaining the data integrity and hierarchy structure.

This section contains list of 5-10 primary responsibilities that account for 10% or more of their time.  The incumbent will perform other duties as assigned.

  • Execute analysis and track progress of initiatives for global and Acklands-Grainger supplier and purchasing functions
  • Perform content activities such as data analysis, editing, applying updates resulting from normalization, technical content support and other functions related to content issues along with ensuring the consistency of product information.
  • Execute and comply with data integrity rules.
  • Participate in improvement opportunities and provide constructive feedback.
  • Clean and maintain the data based on business priorities and using defined processes.
  • Participate in PI team projects that support business priorities.
  • Work with peers and various business partners supporting business initiatives.
  • Address data content, consistency, and Taxonomy issues and analyze the best way to implement within the Taxonomy structure.
  • Auditing product information for accuracy and consistency.
  • Complete daily tasks on time and proactively communicate timelines to appropriate business partners.
  • Interface and collaborate with various business partners within the eCommerce, Product Management and Marketing groups to support department and business goals

Job Requirements


  • Bilingual (English/French) is an asset but not required


  • Analytical Skill -- Proven experience in managing and analysis of product information data. Highly skilled at analyzing large sets of data and sorting relevant information. Proficiency in use of Microsoft Office products (Word, Excel, Outlook, Visio, Access).


  • Customer Knowledge – Keen awareness of increasing customer expectations around Product Information. Experience with MRO product information preferred.       Understands Product Information strategies.


  • Relationship Building -- Build and maintain relationships in a matrixed corporate environment as well as Grainger suppliers. Good interpersonal skills, including the ability to deal and build relationships with various levels of the organization and Grainger Suppliers.       Ability to work independently and in a team environment.


  • Communication -- Excellent communication skills, both verbal and written. Proven ability to communicate messages within the organization and Grainger Suppliers. Able to work well with others within team and across the organization.


  • Time Management – Proven ability to demonstrate flexibility and time management skills to accomplish multiple priorities and initiatives. Models customer focus in terms of response time, commitment, and resourcefulness


  • Technical Knowledge – Able to understand technical information, concepts, and decisions. Demonstrated ability to quickly learn and apply proprietary analytical tools. Demonstrated ability to use technical support or technical data. Ability to quickly learn, become competent in, and effectively apply new technologies or processes.


  • Attention to Detail -- Excellent attention to detail specific to relevant, accurate, and complete product information


  • Problem Solving -- Good problem-solving skills. Ability to bring groups together. Aptitude for grasping and applying acquired knowledge


  • Change Management – foster collaboration cross-functionally; identify and manage impacts to key stakeholders; influence without authority; create alignment to achieve objectives
  • Systems Proficiency - SAP, BW, Teradata, Excel, Word and Access



  • Up to 20% domestic travel
    • Includes Supplier and Customer visits
    • Most key stakeholders, business partner, and cross functional partners are in Lake Forest, Chicago, and Janesville
  • <5% Global
    • Potential for travel to: Canada, Mexico, Panama


  • Directly contributes to the accuracy, consistency, and completeness of product information in the Grainger MRO portfolio.


Internal Partners

  • MRO Solutions
    • Primary Partners: Product Information, Search, Operations / Analytics
    • Additional Partners: Product Management, Publishing and Marketing

External Partners

  • Suppliers
  • Third Party contracting companies
  • Customers

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every  skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.


  1. Marketing Jobs
  2. Business Analyst Jobs