Onsite Service Specialist in Edmonton at Grainger Canada

Date Posted: 3/17/2023

Job Snapshot

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Job Description

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

We currently have an exciting opportunity available in our Keepstock division. Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.

The Onsite Service Specialist (OSS) assists the local KeepStock team in driving inventory management execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. They assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Main Duties and Responsibilities:

  • Perform machine break/ fix activities for different machines at the customer's site.
  • Implement territory work relating to planning and execution of customer inventory projects.
  • Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
  • Cover PTO (Paid Time Off) for On Site Service Representatives (OSR) and will have route-based responsibilities and activities when needed.
  • Handles escalations issues from OSR’s, support implementation of system projects and provides feedback and input to Supervisor on OSR’s performance.

Job Requirements

Required Experience and Qualifications:

  • High School diploma or equivalent.
  • 3 years' experience in customer service or warehouse environment.
  • Experience handling various technical and operational issues.
  • Experience coordinating several projects simultaneously.
  • Experience operating in a rapidly changing environment.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Background checks, drug screening may be required (as warranted by Company, customer requirements in working on-site and operating equipment).
  • Have and maintain a valid driver's license in province of residence.
  • May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

Other Work Requirements:

Ability to lift 25 to 50 lbs.

  • Works on-site at customers’ facilities. Personal protective equipment is often required.

Full job description with comprehensive list of responsibilities is available upon request

Rewards and Benefits:

Grainger is committed to your safety, health and wellbeing. Here are some of the rewards available to you at Grainger which will vary depending on hours worked:

  • Medical, dental, vision and life insurance plans
  • Defined contribution company pension plan
  • Employee discounts
  • Vehicle subsidy or company vehicle based on territory requirements
  • A comprehensive set of emotional, financial, physical and social wellbeing programs
  • Continued learning, development, and educational opportunities

The position may require you to attend at our customers’ sites.  Some customers may have alcohol and drug screening policies for on-site contractors and vendors.  You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every  skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.