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Job Description
This is an 8 weeks contract role
Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.
We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.
We currently have an exciting opportunity available in our Keepstock division. Keepstock is a service offered by Grainger to control and organize MRO (Maintenance, Repair & Operations) inventory and streamline procurement processes for our customers.
The Onsite Service Representative’s (OSR) main function is to support Grainger’s strategic vision to be Our Customers’ First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.
Main Duties and Responsibilities:
Customer Service/Inventory Management
- Services multiple customer locations on a designated route by providing the following services:
- Receive and stock purchased product in designated customer locations.
- Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
- Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
- Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
- Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
- Meet defined KPI’s for the position.
Account growth
- Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
Cross-functional partnerships
- Execute onsite service component of account strategy as defined by cross-functional business partners.
- Work with sales partners to improve customer experience and increase business.
Job Requirements
Required Experience and Qualifications:
- High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
- Self-motivated, with high energy and dedication to customer service and sales growth.
- Must be comfortable on daily use of technology.
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
- Handle various technical and operational issues.
- Operate in a rapidly changing environment.
- Excellent verbal and written communication skills.
- Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
- Must possess and maintain a valid driver’s license in province of residence.
- May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
Other Work Requirements:
Ability to lift 25 to 50 lbs.
- Works on-site at customers’ facilities. Personal protective equipment is often required.
Full job description with comprehensive list of responsibilities is available upon request.
Rewards and Benefits:
Grainger is committed to your safety, health and wellbeing. Here are some of the rewards available to you at Grainger which will vary depending on hours worked:
- Medical, dental, vision and life insurance plans
- Defined contribution company pension plan
- Employee discounts
- Vehicle subsidy or company vehicle based on territory requirements
- A comprehensive set of emotional, financial, physical and social wellbeing programs
- Continued learning, development, and educational opportunities
The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.
Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.
Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.