National Account Manager in Anywhere in Alberta or BC at Grainger Canada

Date Posted: 5/25/2023

Job Snapshot

Job Description

Primary function:

To retain and penetrate multi-site accounts with the MRO potential of $500K-$19 million. Develop headquarters and site specific relationships to drive contract compliance, expansion and to ensure Grainger becomes the organization’s primary MRO provider in both product and services. 

This role will negotiate profitable agreements, ensure the implementation and compliance to agreements both with the customer and direct sales team and Grainger resources.

Principal Duties & Responsibilities:

  • Provide visible leadership and facilitation of the sales management process to create improved revenues and earnings for the Company.
  • Develop and implement programs and plans for the accomplishment of Company sales, GP and related services objectives.
  • Provide functional direction and personal involvement as required to support the direct sales and customer service teams in the planning, penetration and barrier removal within high potential sites.
  • Improve and/or maintain profitable growth with existing National Accounts
  • Develop/negotiate new agreements that position Grainger as the Primary or sole source MRO provider.
  • Evaluate, negotiate and direct the development, maintenance, or discontinuation of Customer agreements through the contract management process.
  • Develop and ensure the implementation of value-added programs and key measurements that align the customer’s business objectives and our core value proposition.
  • Coach Field Sales Team members relative to the strategic and tactical implementation of customer specific market plans while providing feedback for their professional development.
  • Provide leadership in Change Management methodology throughout the customer’s organization.
  • Create and maintain a strong relationship and communication plan with field and support management

Job Requirements

Preferred Education & Experience:


Post-secondary education


Proven Track record of 3+ years Sales Performance selling a structured value proposition

Demonstrated proficiency/competency in the following areas

  • Drives Profitable Growth
  • Closes Through Logical Steps
  • Develops Knowledge of Grainger Solutions
  • Maximizes Contract Value By Owning Execution
  • Inspires Accountability and Teamwork
  • Prioritizes Work Through Logical Analysis
  • Negotiates Win-Win Solutions
  • Provides Structured Development of Account Strategies
  • Expansion Through Account Penetration
  • Makes Joint Calls

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.

Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every  skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.


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