Customer Service Representative in Edmonton, Alberta, CA at Grainger Canada

Date Posted: 5/23/2023

Job Snapshot

Job Description

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve the goals of our business, team members, and customers with high efficiency.

You’ll enjoy flexible 8-hour shift options scheduled between 6:00AM to 6:00PM MST Monday to Friday. After completing our 12-week training program, you will work in a hybrid work environment with three days in the office and two days at home.

WATCH: Find Your Way - Grainger Canada - 

Start Date: August 14th, 2023

You Will:

  • Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more
  • Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
  • Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
  • Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
  • Identify leads for further selling opportunities to improve sales growth
  • Analyze information to resolve inquiries and complex problems
  • Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
  • Communicate with customers and business partners to inform them of the status of their request through to completion

Job Requirements

You Have:

  • High school diploma or equivalent
  • Excellent communication skills in English
  • 1+ years of demonstrated success in a customer service role with a preference within a contact center environment
  • Proficient and accurate typing, data entry
  • Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle,, SharePoint, etc.).

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.


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