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Job Snapshot
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Employee Type:
Full-Time -
Location:
Sarnia -
Experience:
Not Specified -
Date Posted:
5/19/2023
Job Description
Primary Function:
Under the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.
Principal Duties & Responsibilities:
- Supports branch leadership in a facility with 2-10 team members along the Branch Manager & Supervisor.
- Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
- Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
- Supports the branch team with the preparation of customer quotes, orders, returns, as well as company initiatives & projects.
- Fosters open communication between all internal business partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams
- Facilitates team member on-boarding and on-going training
- Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
- Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety and operational improvements.
- Suggests and implements changes to enhance defined processes and improve sales and service.
- Ensure team compliance with all regulatory issues and company policies.
- Other branch support related duties including but not limited supporting the warehouse functions as required.
Job Requirements
Preferred Education & Experience:
- Highschool Diploma or equivalent preferred.
- 1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset.
- Passion for customer service, sales and people development with an ability to energize others and work within high performing teams.
- Ability to adapt to shifting demands and competing priorities.
- Ability to understand and articulate the vision of Grainger to all team members.
- Proficient computer skills and aptitude in the use of computers and software applications.
- Ability to safely learn and operate powered industrial equipment
- Understanding of local customer and market dynamics and requirements would be an asset.
- Possession of a valid driver’s license and a reliable vehicle (if driving required) is preferred.
Work Environment:
- Branch Network
- Ability to work in a position requiring:
- Continuous standing and walking.
- Ability to lift up to 25lbs unassisted on a regular basis
Grainger offers a competitive benefits package, which includes both physical and mental wellbeing programs, as well as learning and development opportunities.
Don't meet every item on our wish list? At Grainger we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every skillset in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger’s hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.
Grainger is an Equal Opportunity Workplace. All applicants who we believe to be qualified will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request for all persons with disabilities taking part in the selection process.